Frequently Asked Questions
Find Answers to Your Questions
How far in advance should I book my transportation service?
You can book at any time before your pick-up, but we recommend scheduling your booking at least two days in advance. This helps secure your preferred time, as our services are often fully booked within three days.
How will I receive confirmation for my booking?
We will send a WhatsApp confirmation, including your driver’s contact information, 24 hours before your scheduled trip.
What payment methods are available?
We accept cash payments only, in Singapore Dollars. Half payment is required per trip, to be paid directly to the driver.
Is the pricing per person or per vehicle?
Our private car services are priced per vehicle, not per person, ensuring cost-efficiency for groups.
Are your vehicles registered and insured?
Yes, all vehicles are officially registered under our company and include passenger insurance for your safety.
Do passengers need to alight at customs?
For cars and MPVs, you do not need to alight at customs. However, passengers in 14-seater vans must go through the bus lane.
What types of vehicles are available?
We offer:
- Toyota Innova (6-seater)
- Toyota Alphard or Vellfire (7-seater)
- Hyundai Starex MPV (10-seater)
- Placer X Van (14-seater)
Each vehicle type has different rates. Please refer to our price list or contact us for details.
Are your vehicles well-maintained?
Yes, all vehicles are clean, well-maintained, and 2018 models or newer to ensure a comfortable journey.
Are food and smoking allowed in the vehicles?
No, food and smoking are strictly prohibited in our vehicles to maintain cleanliness and ensure the comfort of all passengers.
Are your drivers professional and experienced?
Absolutely. Our experienced and friendly drivers, including local Chinese drivers, are well-trained to provide a safe and enjoyable travel experience.
What is included in your pricing?
Our prices cover toll fees, customs fees, fuel costs, and driver accommodation. There are no hidden charges.
Are there extra charges during peak seasons or holidays?
Yes, a surcharge applies during peak seasons, long weekends, or holidays. This will be communicated during your inquiry or after submitting your booking form.
Are there additional charges for waiting time?
Yes, waiting charges may apply. Providing your flight number allows our driver to track your arrival time and minimize waiting charges, which can be negotiated on-site.
Can I modify my booking after confirmation?
Yes, changes to pick-up or drop-off locations, luggage quantity, or passenger numbers can be made up to 24 hours before departure. Additional luggage or passengers are subject to space availability and may incur an extra charge.
Do you provide transfers from Singapore to Malaysia?
Yes, we offer private transfer services from Singapore to any destination in Malaysia.
What is your cancellation policy?
Cancellations made more than three days in advance are free. Cancellations within 48 hours of the trip will incur a charge equivalent to the one-way fare.
Is tipping required?
Tipping is optional and based on your satisfaction with the service. Our drivers often receive tips between SGD10 and SGD30 from happy customers.